Especially In Today's Time You Need To Follow Up When You Are Trying To Take Care Of Business

                         Photo of my watch ... photo owned by Gloria Faye Brown Bates 

Yesterday for some reason I began to worry about the Medicare Advantage Plans I signed Skip and I up for ... I researched it more to discover it wasn't going to work for us. I called to terminate it several days later.

The agent and I talked. She said she was terminating it, she gave me confirmation numbers for both. I hung up from our conversation with relief. No one can afford to make mistakes with something so serious. 

Well, yesterday I began to worry about making sure the Medicare Advantage Plans were terminated. I am like that ... I always double-check things ... I am always glad I did. 

I called, spoke to a woman named Julia. She looked both Skip and I up in the computer  ... guess what? She found out that our policies WEREN'T terminated! Oh my, my, my!

I asked her why the agent didn't terminate the. She said the agent put in the computer they needed more information. 

I asked her to please terminate the policies so there's no chance of them coming into effect on January 01, 2023. She proceeded to terminate both policies ... it took a little while, but ... she got them terminated. She said in 7-10 business days we would get letters to that effect. She gave me different confirmation numbers.

She didn't need additional information as it was all there. How about that? I have one question ... what do you suppose would have happened had I not followed up to be certain the plans were canceled? 

Do you see why ... I follow up, double-check everything? I don't know if you've noticed this since the pandemic ... everywhere you go or do ... things aren't the same, people aren't the same. A lot of people don't seem to care about doing their jobs or ... aren't experienced enough to do them.

I ordered something in August this past summer ... oh my, when the package came it was damaged so much it broke the contents inside. I called the company, I was passed to one person after the other... you wouldn't believe how they couldn't understand to simply replace the item. They kept getting it wrong.  

I called so many times until I got to speak to someone intelligent, cared enough to help me.. She didn't have a problem at all. Finally ... I got the replacement in late October!

That's why I never take anything at face value ... I check, double check, follow up until I feel satisfied all will be as it should. In today's time ... if you don't you just might regret not doing so.

It may take a little time ... that's okay when it comes to doing things right.